Terms and Conditions

Last updated: March 2026

Pyper AI Ltd  |  Company No. 17064403

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website pyperai.co.uk and the provision of services by Pyper AI Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 17064403.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Our Services

Pyper AI Ltd provides AI consultancy services to businesses, including but not limited to:

• AI readiness assessments and strategic consultancy
• AI chatbot and virtual assistant development
• AI agent configuration and deployment
• MCP (Model Context Protocol) server setup and management
• System integration and AWS cloud architecture
• CRM implementation and workflow automation
• AI policy development and data governance advisory
• Training and ongoing support

The specific scope, deliverables, and pricing of any engagement will be set out in a separate Statement of Work (SOW) or proposal agreed between us and you.

3. Website Use

3.1 Acceptable Use

You may use our website for lawful purposes only. You must not use our site in any way that breaches any applicable law or regulation, or is fraudulent or harmful.

3.2 Intellectual Property

All content on pyperai.co.uk, including text, graphics, logos, and the design of the site, is the property of Pyper AI Ltd or its licensors and is protected by UK intellectual property laws. You may not reproduce, distribute, or commercially exploit any content without our written permission.

3.3 Accuracy of Information

While we make reasonable efforts to ensure the information on our website is accurate and up to date, we make no warranties or representations about the completeness or accuracy of website content. Content is provided for general information and does not constitute professional advice.

4. Engagement Terms

4.1 Proposals and Acceptance

Our services are provided on the basis of a written proposal or SOW. A binding agreement is formed when you accept our proposal in writing (including by email) or by making payment.

4.2 Your Obligations

When engaging our services, you agree to:

• Provide timely access to the systems, data, and personnel necessary for us to deliver the agreed services
• Ensure that any data you provide to us has been collected lawfully and that you have the necessary consents or legal bases to share it
• Review and provide feedback on deliverables within agreed timeframes
• Pay invoices in accordance with the agreed payment terms

4.3 Our Obligations

We will:

• Deliver services with reasonable skill and care, in line with industry standards
• Adhere to agreed timelines, notifying you promptly of any delays
• Protect your confidential information and handle data in accordance with our Privacy Policy and any Data Processing Agreement

5. Payment Terms

Unless otherwise agreed in writing:

• Invoices are payable within 7 days of the invoice date
• We may require an upfront deposit (typically 50%) before commencing work
• All prices are quoted in GBP and exclusive of VAT (which will be added at the prevailing rate where applicable)
• Late payments may incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

6. Intellectual Property in Deliverables

6.1 Client Ownership

Upon full payment, you will own the intellectual property in custom deliverables created specifically for you (such as custom AI models, chatbot configurations, and bespoke integrations), unless otherwise specified in the SOW.

6.2 Our Retained IP

We retain ownership of:

• Our pre-existing tools, frameworks, methodologies, and templates
• Generic components, code libraries, and reusable modules that are not specific to your project
• Our proprietary processes and know-how

Where our retained IP is incorporated into your deliverables, we grant you a non-exclusive, perpetual licence to use it for your internal business purposes.

7. Confidentiality

Both parties agree to keep confidential any non-public information received from the other party during the course of the engagement. This obligation survives the termination of any agreement for a period of 2 years.

Confidential information does not include information that: is or becomes publicly available (other than through breach of this clause); was known to the receiving party before disclosure; is independently developed without reference to confidential information; or is required to be disclosed by law.

8. Data Protection

We process personal data in accordance with our Privacy Policy. Where we process personal data on your behalf as part of our services, we will enter into a Data Processing Agreement (DPA) with you in accordance with UK GDPR.

We do not use your data to train AI models for other clients, and we ensure that all client data is processed through enterprise-grade, private AI infrastructure.

9. Limitation of Liability

9.1 Exclusions

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability which cannot be excluded or limited by English law.

9.2 Limitations

Subject to clause 9.1:

• Our total aggregate liability to you under or in connection with any engagement shall not exceed the total fees paid by you under that engagement in the 12 months preceding the claim
• We shall not be liable for any indirect, special, or consequential losses, including loss of profit, loss of data, loss of business opportunity, or damage to reputation
• We are not liable for any issues arising from AI outputs where you have used or deployed AI systems without following our recommended testing and validation procedures

10. Termination

10.1 By Either Party

Either party may terminate an engagement by giving 30 days’ written notice, unless a different notice period is specified in the SOW.

10.2 Immediate Termination

Either party may terminate immediately if the other party: commits a material breach of these Terms and fails to remedy it within 14 days of written notice; becomes insolvent, enters administration, or ceases trading.

10.3 Effect of Termination

On termination: you must pay for all work completed up to the termination date; we will return or securely delete your data as directed (subject to legal retention requirements); any licences granted under clause 6 shall survive termination, provided all fees have been paid.

11. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond reasonable control, including natural disasters, pandemic, governmental actions, cyberattacks, or infrastructure failures. The affected party must notify the other party promptly and take reasonable steps to mitigate the impact.

12. Dispute Resolution

If a dispute arises, both parties agree to attempt to resolve it informally through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation before initiating legal proceedings.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

13. General

• Entire Agreement: These Terms, together with any SOW and DPA, constitute the entire agreement between the parties.
• Amendments: We may update these Terms from time to time. The updated version will be posted on our website.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in effect.
• No Waiver: Failure to enforce any right under these Terms does not constitute a waiver of that right.
• Third Party Rights: No third party has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.

14. Contact Us

If you have any questions about these Terms, please contact us:

Pyper AI Ltd
Company Number: 17064403
Email: hello (at) pyperai.co.uk
Registered Office: 382 Lugtrout Lane, Catherine de Barnes, Solihull, B91 2TN